Cancellation Policy – Appointment Abandoned

If an appointment is abandoned, the client will be charged the full price of the reserved appointment price. This fee applies in the following circumstances, including but not limited to:

  • Nurse dispatched but client unable to receive service because information was not disclosed at the time of booking (example: alcohol withdrawal, drug abuse)
  • Nurse dispatched but client unable to receive service because customers observations/vitals signs are out of range
  • Nurse dispatched, service not completed due to the client’s physical or mental condition (example: could not tolerate it, Vasovagaled and did not want to continue)
  • Nurse dispatched but service not completed because of time constraints
  • Unsafe or unsanitary environment

This fee will also apply should the client facilitate a hostile or unsafe environment as perceived by the nurse during the visit. This provision does not apply if the session proceeds normally in which case the client will only be liable for the normal cost of the service. In case of IV therapy - This fee will NOT apply if:

Nurse dispatched but unable to start IV after 3 (three) attempts. Note: The nurse must be allowed to attempt the placement at least thrice. If the client chooses not to continue after the first or second attempts, then 50% of the fee will apply.

Cancellation Policy – Nurse Dispatched and En Route

If a nurse has already been dispatched to the client’s location, or if you are not present at the given address within 10 minutes of the nurse’s arrival, you will be charged in full to the held card on file.

Pre-payment and Package Period of Validity

Any purchases whether in part or in full made towards any product or service offered by Healthcarebia Home Health Care Center are hereby void if not scheduled and completed within Two months (2 Months). If the service is not scheduled and completed within that time frame, any payments made would not be considered valid, and are 100% non-refundable. The paying consumer accepts this condition upon release of any payment to Healthcarebia Home Health Care Center LLC.